Matrix Portal FAQs

What is Matrix Portal?
Matrix Portal is a Marketplace that offers you all the items you'll need to stay ahead in the game of earning rewards.
It provides multipliers for Stake2Earn Program and Play2Earn Program, as well as in-game perks for better advantages.
Do I need to hold MNMT tokens in my e-wallet to make purchases?
Yes, to purchase items from the Marketplace, you need to hold MNMT tokens in your e-wallet, which is linked to your Discord account. Ensure you have sufficient tokens in your e-wallet to complete your purchases.
How do I view my balance?
Log in to your account, and your balance will be displayed at the top of the page. If you are not logged in, click on the 'Login' button to access your account and view your balance.
Are the products refundable on the marketplace?
None of the purchases on the marketplace are refundable once you have bought any of the product those tokens are burned permanantly from the supply.
What should I do if I encounter an issue with my purchase?
If you encounter any issues with your purchase, please contact our support team through the following link: Contact Us. Provide your username and details of the issue, and our team will assist you promptly.
How long does it take for the confirmation of the purchase completion?
Purchase confirmations are typically processed within a few minutes. However, it can take up to an hour in some cases. If you do not receive a confirmation within this time frame, please contact our support team through the following link: Contact Us.
How do I deposit my MNMT tokens from a Solana-supported wallet to a Discord e-wallet?
You can find the step-by-step guide for depositing your MNMT tokens from a Solana-supported wallet to your Discord e-wallet in our guide. Please visit the following link: Deposit Guide.